Our Privacy Statement

Purpose of this Privacy Statement
When you engage with us, you trust us with personal information about yourself, your company or law firm. We are committed to protect your right to privacy. We will take all reasonable steps to keep the personal information safe and confidential. The purpose of this Privacy Statement is to set out how we collect, use, share and otherwise process personal information, in line with the Protection of Personal Information Act. (“POPIA”)

Indemnification
Each party accepts responsibility to the extent that the processing activities of personal information fall under the control of that party and agrees to indemnify the other party against any loss or damage direct, or indirect, that a party should suffer because of any unauthorised use of information, but only if the processing of that information is controlled by that party.

Acceptance is voluntary
You have the right to object to the processing of the personal information. It is voluntary to accept these terms and conditions. However, we require your acceptance to provide you with our services. We will only collect and process personal information for valid and lawful reasons. The acceptance of these terms and conditions and the permission given to process the personal information will continue after death.

We keep personal information confidential
We will keep personal information confidential. You may have given us this information yourself, or we may have collected it from other sources such as credit bureaus or your credit providers. If you share your information with any third party, we will not be responsible for any loss that you may suffer.

Authority to act for other people
You warrant that when you give us personal information about third parties, you have received their permission to share their information with you. You understand that when you include your client or another person, company of firm in the mandate, we will process their information as well, as part of the services that you might need. We will furthermore process their information for the purposes set out in this Privacy Statement.

Purpose for processing your personal information
You agree that we may process your personal information for the following purposes:

1. To complete appeal documents and entire applications on your behalf, or on behalf of your client, firm or company.
2. To complete any other legal instruction that you consent to and mandate to on your behalf, or behalf of your client, firm or company.
3. To record and transcribe matters as per agreement with the client.

Sharing personal information with third parties
To provide your personal information to the following third parties as part of the legal process mandated by you:

1.  To an auditor for tax purposes. The auditor will also be POPIA compliant.
2. To anybody that might be party to the services that we have agreed upon and whom you have consented to.
3. Employee information for purposes of tax, as well as in line with labour legislation.

By agreeing to this, you confirm that you have given permission for your personal and financial information to be share to above mentioned third parties.
You also agree to indemnify us against any loss or damage, direct or indirect, that you or your spouse might suffer because of the unauthorised use of this information by any of the third parties mentioned above.
If a third party asks us for your personal information, we will share it with them only if:

• You have already given your consent for the disclosure of this information to that particular third party.
• Third parties that we contract with to provide legal services to you.
• Any person or organisation that has a legal right to access the information, for example regulators.

Right to communicate electronically

We have the right to communicate electronically with you about any aspects of your mandated legal process or application.

Duty to keep you informed

We have a duty to keep you informed about the progress of your mandate, as well as any matters that could affect the services that we have agreed upon. We also confirm that we would report any breach of the POPI Act to you and the Regulator.

The following are laws that require us to collect and keep your personal information:

• The Electronic Communications and Transaction Act (ECT)
• The Financial Intelligence Centre Act (FICA)
• The Financial Advisory and Intermediary Services Act (FAIS)
• The National Credit Act (NCA)
• The Consumer Protection Act (CPA)

Changing this privacy statement

We may change this privacy statement at any time. The most updated version will always be available on our website, www.prorecordings.co.za, or at our offices.

Concerns

If you believe that we have used your information contrary to the Privacy Statement, you must first attempt to resolve the matter with us. If you are not satisfied after this process, you have the right to lodge a complaint with the Information Regulator, under POPIA.

The contact details are:

The Information Regulator (South Africa)
33 Hoofd Street
Forum III, 3^rd Floor Braampark
PO Box 31533
Braamfontein
Johannesburg, 2017

Complaints e-mail : complaints.IR@justice.gov.za